Frequently Asked Questions
ANSWERS TO YOUR QUESTIONS
General Questions
HOW TO CONTACT RENDERLAPSE?
Our customer support, technical support, and sales support teams are always here to serve you at any time you need help as we provide full pre/after sale 24/7 support and they will be more than happy to find solution for any possible problem that you may have. So please do not hesitate to Contact us via email:
Customer Support Team:
Technical Support Team:
Sales Support Team:
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
After your purchase has been approved we will process your order. Orders are typically processed instantly within 15 mins but could take as long as two (2) hours to complete. Once your order has been processed we will send you a confirmation email using the email address you provided on our order form.
This email will serve as your electronic purchase receipt and will contain the information you need to access our product downloads.
Downloads from our servers are closely monitored to ensure you are able to successfully access our products. While we are flexible and allow you to complete a reasonable number of downloads we will not tolerate download abuse. We reserve the right to terminate your access to our download servers.
I HAVE MADE A PURCHASE, BUT HAVE NOT GOTTEN THE DOWNLOAD LINK! WHAT SHOULD I DO?
Sometimes the delivery email that contains your access link goes to the spam/junk folder of your email provider, So please kindly check your spam/Junk folder, mark it as not spam and Voilà!I HAVE DOWNLOADED MY PACK/S SUCCESSFULLY BUT I DON'T UNDERSTAND THE *RAR* FILES FORMAT! HOW TO INSTALL MY PACKS AFTER THE DOWNLOAD?
After downloading the pack on your computer, The First Step is to Uncompress/Extract the downloaded “.rar” format file to get all the pack content in a separate Folder.But if you’re planning to use the pack on a Windows device, please follow any of these tutorial videos to unzip the .rar format file:
If you come across any problem while unzipping the .rar format please contact our support team.
Payment Information
WHAT PAYMENT METHODS ARE ACCEPTED?
- We accept all major Debit and Credit Cards from customers in every country.
- We accept Apple Pay
- We accept PayPal
- We accept Credit Transfers or Wires. If you want to pay for your order via Bank Transfer, we will send you an invoice for payment. After that, we will check the payment status and will allow you access to the necessary materials. If this is your case, please contact our sales support team to ask for the invoice at support@renderlapse.com
IS BUYING ONLINE SAFE?
Yes it’s 100% safe as our website has a valid SSL and MacAfee Secure certificates, while All transactions are securely encrypted, and we don’t have any access to your payment data.Orders and Refunds
HOW DO I PLACE AN ORDER?
You can place an order in a few simple steps:- Open you desired product page on our website
- Select your desired license type
- Click the add to cart button
- Review your order, then click secure checkout button
- Fill your billing and payment info
- Finally, Click place order