Refund Policy

Refund Policy

Product Download Quick Info

Our products are currently delivered by Internet download only. After your purchase has been approved we will process your order. Orders are typically processed instantly within 15 mins but could take as long as two (2) hours to complete. Once your order has been processed we will send you a confirmation email using the email address you provided on our order form.

This email will serve as your electronic purchase receipt and will contain the information you need to access our product downloads.

Downloads from our servers are closely monitored to ensure you are able to successfully access our products. While we are flexible and allow you to complete a reasonable number of downloads we will not tolerate download abuse. We reserve the right to terminate your access to our download servers.

Refund Policy

We stand behind our products and your satisfaction with them is important to us. However, because our products are digital goods delivered via Internet download we generally offer no refunds if you already downloaded the packs on your computer successfully (in this case you already saved a copy of our licensed product on your computer, and for that reason refunds are not allowed). But in case you still didn't download the packs from our servers (and after our support team checked our monitored servers to confirm), then you can request a refund within 14 days from your purchase date if applicable. We will not process refund requests after the refund period.

We reserve the right to refund, at our discretion, depending on the capabilities of our payment processing partners or the platform from which you purchased your license.

Furthermore, our customer support, technical support, and sales support Teams are always here to serve you at any time you need help as we provide a full Pre & After-sale 24/7 support desk and they will be more than happy to find a solution for any possible problem that you may have. So please do not hesitate to contact us via email:

Customer Support Team:

Technical Support Team:

Sales Support Team: